Copy of Terms & Conditions:
SHOPPING CART: Credit card, and mail orders may be placed using our SSL
secure shopping cart system. The cart is accessed using the shopping cart
icon. Shipping charges calculated by the shopping cart are estimated .
Actual shipping charges may vary slightly and will be applied after the
order is packed and weighed.
We accept Visa, MasterCard, Money Order, Cashier's Check, and Personal
MINIMUM ORDER: There is no minimum order.
MAIL ORDERS: Orders may be mailed to Dolly & Ernie Ceramics.com, 1160
Chestnut Street, Kulpmont, PA 17834. You must print out and include the
mail order form from checkout.
Coupons & Gift Certificates Coupons and gift certificates are redeemed at
check out when entering billing information.
NOTIFICATION: A copy of the final invoice, indicating total charges and
any backordered items, will be sent with order, when shipped. Notification
of the shipping date, delivery address, and tracking number will be sent
TERMS & CONDITIONS OF SALE: All orders must be paid in full prior to
shipping. Payment in US funds may be made with Visa, MasterCard, cashier's
check, money order, or personal check. If paying by personal check, order
will be shipped after payment is received and has cleared the bank (
usually 7 business days ) Returned checks will be subject to $30.00 bank
All products are sold without warranty of any kind. Purchasers will, by
their own evaluation, determine suitability of these products for their
specific use. We assume no liability for damage and/ or injury resulting
from the use of products supplied by Dolly & Ernie Ceramics.com. In no
event will we be held liable for indirect or consequential damages
resulting from loss of use or profits arising of or in connection with the
use and/ or suitability of products.
SHIPPING: Shipping and packaging charges are added to the order total and
are based on weight and distance shipped. All orders are shipped via
carrier; you have your choice of carrier delivery options upon checkout.
For faster delivery, orders may be shipped Next Day Air, 2nd Day, or 3-Day
Select via FedEx. These options will not decrease order processing time,
but offer expedited delivery once the order has left our warehouse. If
standard (ground) shipping is selected the purchaser is responsible for
any fees associated with the return of any package for incorrect
information submitted at check out.
SHIPPING DAMAGES: We will handle all claims with the carrier. You must
notify us of any damage to your order within three days after delivery.
Any delay in notifying our company may result in your claim being denied.
If your order has been damaged during shipping you must retain the box,
all shipping materials and items as you received them. A representative
may be in contact with you within seven working days of the claim date.
ORDER PROCESSING: Please allow one to three weeks for delivery, subject to
stock in inventory. Orders are normally processed within three business
days. If a item is temporarily out of stock it will be placed on backorder
and shipped as soon as available unless otherwise requested. Credit card
orders will not be charged for back ordered items until ready to ship.
Large quantities of a single item will require a much longer time to fill.
Please email for an approximate delivery time for any quantities above ten
for a single item.
RETURNS: If an item is returned because of defect or error on our part,
the item will be replaced or credited without incurring the restocking
fee. Any other returns will be subject to a 20% restocking fee, and must
be returned undamaged and unaltered within 20 days of shipment. You must
e-mail customer support and receive a return merchandise # before
returning any items for refund.
PRICE CHANGES: Prices are subject to change without notice. All prices
exclude shipping, handling and sales taxes for Pennsylvania residents.
WHOLESALE ACCOUNTS: All applications for wholesale accounts will be
researched to verify business listed on application. Dolly & Ernie Ceramics.com
reserves the right to approve or disapprove accounts for any reason. Your
wholesale discount may not be used in conjunction with any other sale or offer.
It applies to unfinished bisque-ware only and is not valid on paints, brushes,
electrical or other accessories. Your order total will be adjusted to reflect
the non-discounted price on these items.
In order to qualify for an
account with our company you must:
Have a business registered
within the state in which it resides
Provide a copy of your tax
*You must purchase a minimum of
$500.00 per year of merchandise to keep your account active and receive your
account is evaluated on a yearly basis, if an account fails to meet the minimum
purchases per year the account will be deactivated and discounts will no longer
Because of limitations with our shopping cart the discount will not be
shown at check out. You will receive an invoice with the adjusted amounts
within 24 hours after placing your order. If paying by mail order please
do not send payment until you receive the adjusted invoice!
With account approval you will receive 20% off all orders under $100.00,
30% off all orders from $100.00 - $499.99 and over and as of May 1, 2004
you will receive 40% off any order over $500.00. Your invoice will reflect
( All thresholds are determined by product total only, shipping costs are
not a factor in determining discount ).
All of us at Dolly & Ernie Ceramics are committed to providing you with
the latest products available for online purchase, and as always
outstanding personal service. If you have any questions, or have any
requests for products that you would like to carry at your studio / shop
that are not listed on our web-site please do not hesitate to contact us.